Decisions, not replies.
Consistency at scale.
Cortium analyzes every support request, builds context from your company knowledge, and generates structured decisions with confidence scores. Your team reviews and the system learns. Every interaction makes it smarter.
How It Works
From message to decision in seconds
Every step is traceable, every decision is structured, every outcome feeds learning.
Ingest
Messages arrive via Slack, email, or API. Cortium normalizes them into structured tickets with enriched metadata.
Incoming message
"I need a refund for order #2847. Product arrived damaged."
Analyze
Extract intent, pull context from user history and similar resolved cases, compute similarity with your knowledge base.
Intent
refund_request
Confidence
94%
Similar cases
3 matches (avg resolution: auto_refund)
Decide
Generate a structured decision: type, confidence, reasoning, and suggested actions. No freeform text, just executable outputs.
auto_refund
Issue refund + send apology template
Learn
Your team approves, edits, or rejects. Every action trains the system. Confidence thresholds gate automation over time.
Capabilities
Built for support teams that want consistency
Structured JSON Decisions
Every output has a type, confidence score, reasoning chain, and suggested actions. Machine-readable, human-reviewable.
Context from Your Data
Pulls user history, similar resolved tickets, and account metadata before making any decision. Full situational awareness.
Learns from Feedback
Approve, edit, or reject. Every action becomes a learning signal that improves future decisions. Your expertise compounds.
Multi-Channel Ingestion
Slack, email, API, webhooks. All inputs normalize into the same pipeline. One brain processes every channel.
Human-in-the-Loop
No autonomous execution until trust is earned. Confidence thresholds gate automation. You stay in control.
Analytics & Audit Trail
Track approval rates, confidence trends, and decision patterns. Every decision is explainable and auditable.
Start making consistent decisions today
Connect your support channels, let Cortium learn how your team operates, and watch decision quality improve with every interaction.