TheBrainfor
YourCompany
Turn your company's scattered knowledge into structured, executable decisions. Cortium makes the calls your team makes daily, consistently, instantly, and at scale.
Free for up to 100 decisions/month. No credit card required.
The Problem
Your company's knowledge
is trapped everywhere
The logic behind how your company operates lives in Slack threads, old support tickets, internal docs, and in the heads of employees who just "know how things work."
This is why operations become inconsistent, slow, and difficult to scale. It is also why AI struggles to move beyond simple assistance.
The problem is not the models anymore. It is the lack of structured, reliable knowledge that can actually be executed.
How It Works
Three steps to structured intelligence
From raw message to executable decision. Every step is traceable, every decision is structured, every outcome feeds learning.
Step 01
Ingest
A support message arrives via Slack, email, or API. Cortium normalizes it into a structured ticket and enriches it with context from your company knowledge.
Incoming
"I need a refund for order #2847. Product arrived damaged."
Step 02
Decide
The pipeline extracts intent, builds context from user history and similar cases, then generates a structured decision with full reasoning and confidence scoring.
Intent
refund_request
Confidence
94%
Decision
Auto Refund
Step 03
Learn
Approve, edit, or reject the decision. Every action feeds back into the system, refining future decisions. Your team trains the brain just by doing their job.
Capabilities
From scattered knowledge
to consistent execution
Most tools help you find information. Cortium helps you act on it. It connects your data to your operations and turns knowledge into repeatable, reliable decisions.
Structured Decision Output
Every output is typed JSON: decision type, confidence score, reasoning chain, and suggested actions. Machine-readable, human-reviewable. No ambiguity.
Context-Aware Reasoning
Before making any decision, Cortium pulls user history, finds similar resolved cases, and loads relevant company knowledge. Full situational awareness, grounded in your data.
Learns from Your Team
Approve, edit, or reject. Every action is a learning signal. Your team's expertise becomes institutional knowledge that compounds with every interaction.
Every Channel, One Pipeline
Slack messages, emails, API calls, webhooks. All inputs normalize into the same decision pipeline. Connect once and your entire operation flows through one brain.
Fully Auditable
Every decision has a complete trace: what was analyzed, what context was used, why the decision was made, and who approved it. Full transparency for your team and compliance.
Human-in-the-Loop
Nothing executes without review until confidence is earned. Set thresholds, gate automation, maintain full control. Trust is built incrementally.
In Practice
A real decision, start to finish
From customer message to resolved ticket in under two seconds. Every step logged, every decision explainable.
Decision Output
Gold-tier customer with 12 prior orders and no previous issues. Order value ($142) falls within automatic refund policy for damaged goods. Similar cases resolved identically 47 times in the past 30 days.
- Refund of $142 initiated to original payment method
- Customer notified via email with tracking
- Ticket marked resolved, decision logged to audit trail
Total time: 1.5 seconds. Same decision a human agent would make, with full documentation, zero wait time, and consistent application of company policy.
Beyond Support
One brain, every operation
Support is the starting point. The same foundation extends into every part of your company where decisions need to be consistent, fast, and grounded in context.
Customer Support
Where decisions are frequent, repetitive, and often inconsistent. Cortium standardizes how refunds, disputes, and escalations are handled, reducing back and forth while improving speed and accuracy.
Sales Operations
Pricing and discount approvals become structured and predictable. Sales reps get instant, consistent decisions instead of waiting for manager approvals.
HR & Internal Ops
Onboarding, policies, and employee decisions can be consistently enforced. New hires get the same quality of information as tenured employees.
Engineering & Incidents
Past resolutions inform future actions and reduce downtime. Runbooks become living, executable knowledge instead of stale documents.
Request early access
Cortium is in private beta. Request access and we will reach out when your spot is ready.
Ready to make your
operations consistent?
Start with customer support. Let Cortium learn how your team thinks and turn that knowledge into structured decisions that scale.
Free tier available. No credit card required.