01Capture
Capture the decisions experts already make.
Cortium turns real decisions into structured events: what was decided, who made the call, what context mattered, and why it was the right move.
The institutional brain of a company
The institutional brain for how your company decides.
Cortium learns how your experts make decisions, turns that judgment into living company memory, and makes it usable by the people and agents doing the work. It is knowledge transfer, decision support, and autonomous execution built on the way your company actually operates.
How it works
Capture the calls.
Turn them into action.
02Model
Turn scattered judgment into a living model.
Every event connects to policies, precedents, people, exceptions, and outcomes. Over time Cortium maps how your company actually thinks.
03Guide
Give people and agents expert judgment.
When a similar call appears, Cortium returns the likely decision, the precedents behind it, and a confidence score. Juniors move faster. Agents stop guessing.
04Act
Let proven decisions run on their own.
Routine high-confidence calls can execute through your agents. Novel, risky, or low-confidence cases route back to the right person with the full case prepared.
01Capture
Capture the decisions experts already make.
Cortium turns real decisions into structured events: what was decided, who made the call, what context mattered, and why it was the right move.
02Model
Turn scattered judgment into a living model.
Every event connects to policies, precedents, people, exceptions, and outcomes. Over time Cortium maps how your company actually thinks.
03Guide
Give people and agents expert judgment.
When a similar call appears, Cortium returns the likely decision, the precedents behind it, and a confidence score. Juniors move faster. Agents stop guessing.
04Act
Let proven decisions run on their own.
Routine high-confidence calls can execute through your agents. Novel, risky, or low-confidence cases route back to the right person with the full case prepared.
Who it is for
Every team has calls only its experts know how to make.
Support, sales, finance, legal, engineering, HR. Cortium learns each team's decision logic and makes it available wherever work happens. People get guidance. Agents get instructions. Leaders get consistency.
Decision · #5510
Eng
Request
Revert the deploy, or ship the hotfix forward?
Verdict
Ship hotfix forward
Grounded in
- 013 prior incidents on this service resolved by rolling forward
- 02Error rate 1.4% and falling, under the 2% revert line
- 03On-call lead has authority for this call
Confidence91.0%
People and agents
One source of judgment for people and agents.
Cortium gives employees the context they normally chase through Slack, docs, and someone's memory. It shows what happened before, why it mattered, and what the company would do now.
The same decision layer powers your agents. They can act on proven patterns, explain their reasoning, and hand off anything outside the company's known decision envelope.
- + Juniors see the precedent before they decide
- + Agents work from company judgment, not generic output
- + Every recommendation includes reasoning and confidence
- + Novel cases escalate with the full context attached
Assist · lookup CX
Customer wants a refund 11 days past our window. Two years tenured. What do I do?
3 precedents found
Sr. CX Feb
Refunded day 41. Loyal account, clear billing error.
Team Lead Apr
Declined day 60. No error found, offered credit.
Sr. CX May
Refunded day 38. Known bug, same as this case.
Suggested: refund in full 92.0%
Traced to a known proration bug. Full refund issued in every similar case, window or not.
Early access · intake
Open
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